Our Return Policy is simple: If you aren’t completely satisfied with your purchase for any reason, please let us know within ten business days from the date you received it.
Once we have received the product back undamaged, we’ll issue a full refund. That’s it. All we ask is that you pay return shipping, unless the reason for your return was our error. In that case, we’ll be happy to refund your product and shipping costs in full.
We believe in our products and truly want you to be satisified with your chimes.
Your chimes are warranted for ten years from date of purchase against defects in materials and workmanship. This guarantee is limited to repair or replacement, at our option, once returned to our shop.
Please understand that any wind chimes will have their coatings become dull and scarred over time from the constant impacts from the clapper and between the other tubes. This is considered normal aging and affects the cosmetics of the chimes only. The music produced by your chimes will not be affected.
If your chimes are damaged by squirrels, falling limbs, etc, we can usually repair them for a nominal cost. Please contact us for an estimate prior to shipping.